Understand FSLM Results

After facilities have posted and shared their FSLMs, scores and additional results reports will be available in the FSLM tab.

1. Accessing Shared Modules

Before any data or scores are available, a facility must first share their completed and posted FSLM. To check the share status, there are two options:

Adoption Tool: 

  1. Go to the adoption cadence and scroll down to the table.
  2. Using the filters, filter for Request Sent to see modules where the facility has not yet completed the share request. Note that even if the module is shared, you will not be able to see data until the module is posted and the status is ASC. 

FSLM Modules Page: 

    1. Go to the FSLM tab at the top of the account homepage, then click Modules.
    2. Use the sections on the side to see
      • Requests Sent: modules you have requested that are waiting for the facility to approve
      • Modules Received: modules that have been shared with you that are waiting for you to accept
      • Shared with Me: modules that have been successfully shared and accepted 
      • My Modules, My Shares and Share Requests are not applicable, as a Brand account will not have a FSLM module

If the share request has not been completed, you will not have access to any FSLM data. Once you have received the shared modules, you can view scores and results reports.

2. Scoring

Brands/retailers connected with facilities can view the shared Higg FSLM self-assessment and verified assessments (if the shared facility accounts have completed FSLM verification) scores and access the additional results reports. For the full FSLM scoring system guidance, click here.


1. Go to the FSLM tab and click the ‘Modules’ page and then go to the ‘Shared with me’ tab. Select the module you would like to view and click the three dots, then ‘Overview’.

2. On the module dashboard, select View Details to see the full score reports.

3. View the score reports. 

Section Scores: This report shows individual content section scores as well as the module total score. If the module has been verified, verified scores will appear alongside the self assessment scores.

Step Scores: For Higg FSLM CAF 1.4, Step score is a new added report. This score is calculated based on step rather than content area. The step score will only be available if the facility has selected to complete that step.

Risk Scores: For Higg FSLM CAF 1.4, Risk Score is another new added score report. This score is calculated by the risk level of each question. Currently, the risk category of scores in the Higg FSLM is Zero Tolerance, High Risk, Medium Risk and Legal Compliance scores. 

  • The Higg FSLM Risk Score is out of a possible 100 points of each Risk level.
  • Questions related to local legal requirements are categorized as Legal Compliance Risk. The Higg FSLM Legal Compliance Risk Score is out of a possible 100 points. 
  • You can click “View Details” to check the questions marked as Zero Tolerance/High Risk/Medium Risk/Legal Compliance issues.

3. Additional Results Reports 

In addition to the three scoring reports, there are also two additional results reports that are available after the facility completes the FSLM. For the full FSLM CAF1.4 scoring and results report system guidance, click here.

Areas of Improvement Report:

The Areas of Improvement Report shows the opportunities for improvement and focus based on the high-level mapping of SLCP Questions to Better Work Zero Tolerance Protocols, ILO Core Conventions, and the level of risk to the employees and facility. The questions are categorized as all questions, zero tolerance, high-risk and medium-risk questions.

You can also download this report into a CSV file on the FSLM dashboard.

Legal Compliance Report

You can also view the legal compliance report on your FSLM dashboard. The legal compliance report provides opportunities for improvement and focus, based on legal requirements.

You can download this report into a CSV file on the FSLM dashboard.

4. Benchmarking

The Higg benchmarking tool allows users to compare their FSLM performance with all the industry data in the Higg platform and gain deep insight into how their social and labor practices rank against the rest of the industry. It helps users measure their performance compared to industry averages and highlights areas of focus and improvement for facilities. Granular and filterable data will inform the facilities, manufacturing groups, and brands of areas of improvements and industry leadership so that they can make informed decisions on their pathway to becoming a leader in social and labor practices.

Same as the FEM benchmarking tool, facilities, brands/retailers or large manufacturers will use this tool. Facility users can use it to compare their own posted FSLM with the industry average FSLM performance. Brands/retailers/large manufacturers can use it to compare all received shared and posted FSLMs with the industry average FSLM performance. However, they can’t compare a single shared and posted FSLM from all received shared and posted FSLMs in this tool.

Brands/retailers/large manufacturers have shared and posted FSLMs can access this tool too. Please note that the FSLM benchmarking tool is only available for the SLCP CAF 1.4 and CAF 1.5 data benchmarking. The SLCP CAF 1.3 data is not included. So please check your FSLM version first. 

Click the FSLM tab and then select ‘Benchmarking’ to get into the benchmarking page.

Same as the FEM, the left side filter bar can set up the comparison conditions. The filters and information is from the Facility Profile section in the FSLM. By using the filters, users will be able to view the Industry Benchmarking and Impact charts.

Industry Benchmarking

In the center of the page, see the ‘Aggregated Section Scores’, ‘Aggregated Step Scores’, and the ‘Aggregated Risk Scores’ sections. Across the benchmarking tool, your module data is shown in purple and the industry average is displayed in blue. 

On the left, select one or multiple filters to narrow the industry data shown by module year, verification status, industry, and more. These filters allow you to compare your performance to facilities similar to yours. 

For each section, hover over the chart to see more details: 

  • Upper = highest recorded score in our system
  • Lower = lowest recorded score in our system
  • Bottom quartile = 25% of modules scored below this number 
  • Top quartile = 25% of modules scored above this number
  • Median = median score of all module 

‘Aggregated Section Scores’ – The section shows your total and individual section scores compared to industry data.

‘Aggregated Step Scores’ – The section shows your total points received for each applicable step of the assessment. 

‘Aggregated Risk Scores’ – The section shows the points received on questions based on each risk category and total points received on meeting legal compliance. A higher score means the better the facility performed.


There are two Impact charts within the Tab. 

Employee Who Are Members of the Trade Unions

Which is calculated by “foa-cb-2–3“ multiple by Ref ID “FP-WOR-1.”

Employee Covered Under The Most Covered Collective Bargaining Agreement

Which is calculated by Ref ID “wi-foa-41 “ multiplied by Ref ID “FP-WOR-1.”

Trade Union and Collective Bargaining are one of the many social aspects and social practitioners in the field have been trying to advocate for decades.  Allowing visibility to users on this front may promote them to do more on this area if they haven’t already. 

Enabling users to see and compare how they are performing on the Collective Bargaining and Trade union of their like-facility can help them to either expedite their progress on this aspect if not already at their max, or make them differentiate their better performance in this area.