Background and Overview

What is the Higg Adoption Tool?

The Higg Adoption Tool is an online tool that enables monitoring of your value chain partners’ progress towards the completion of the Higg Facility Modules (Facility Foundations, FEM, & FSLM) and the Higg Brand & Retail Module (BRM).

The tool is designed to assist you with the tasks involved in managing Higg Index adoption efforts with your value chain partners, providing visibility to module completion progress, verification status, Higg account data, and share request status. Access to this data in one place makes it easier to monitor adoption progress and allows you to better target your engagement with your value chain partners, ultimately helping you and your team achieve higher adoption rates.

What does adoption mean?

Adoption is the process by which your suppliers and factories accept use of the Higg Facility Modules. The adoption rate is measured by the percentage of your suppliers and factories that complete and share modules. In the case of the Higg BRM, adoption relates to the number of brands and retailers that use the assessment.

What is a cadence?

A Higg cadence is a Higg module reporting period. On the Higg Adoption Tool, a cadence is also a grouping mechanism defined by both Higg module type and time, that enables segmented tracking of Higg module completion across your value chain partners.

All users will see a set of default cadences on their Adoption Tool dashboard, one per module type. These default cadences align with the SAC’s reporting period requirements. For example, the default cadences for Higg FEM will always have the SAC’s self-assessment posting deadline of April 30th. Once you add an account to a cadence, the account will receive an automatic share request from your account once they acquire the module. You will also immediately be able to view the Higg module completion status for that facility.

Expanded and Advanced service accounts have the ability to create multiple cadences per module, by using the Custom Cadence feature. Read more about Custom Cadences here.

How does the tool help manage a cadence?

The tool gives you one place to quickly and easily view the completion and sharing status of modules by specified groups of facility accounts or brand accounts on the Higg platform, throughout each module reporting period. Because the tool tracks real-time status of each module, it allows you to take timely action on the most current data. Additionally, inviting a facility or brand account to a cadence initiates an automatic module share request that is sent to the invitee’s account once they acquire the module.

Higg Adoption Tool Access

Which Adoption Tool features are included with each Higg Service Plan Subscription (Essentials, Expanded, and Advanced)? 

Essentials: Includes the basic features and functionality of the tool.

  • Management of a single default adoption cadence, per module, which is defined by the SAC’s module completion and posting deadlines.
  • Automated module share requests sent to active cadence participants
  • Account matching (identifying duplicate accounts, mapping to existing Higg ID accounts using email and physical address criteria, etc.)
  • Real-time tracking of adoption progress, with status viewable on both platform dashboards and CSV file exports (how many and which facilities have purchased modules, started modules, and posted modules, etc.)

Expanded: Includes all features listed above for Essentials, as well as:

  • Custom adoption cadences (Feature)
  • One-time list load service by Higg Customer Success Manager (Service)

Advanced/Custom: Includes all features listed above for Essentials and Expanded, as well as:

  • Automated nurture email campaign sent from the platform (Feature)
  • Engagement Services (Service): A dedicated Higg Customer Success Manager that manages your list/cadences, sends customized communications to value chain partners, and provides an advanced level of support to your team and your value chain partners throughout the entire module reporting period.
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