The social pillar focuses on the impact of an organization’s operations on workers in the value chain, employees, customers and communities. By developing policies and implementing practices that promote social responsibility, organizations can create a positive impact and build trust among stakeholders. This can also enhance an organization’s reputation, attract and retain employees, and improve customer loyalty.

The Social Pillar within the BRM seeks to understand how an organization identifies, assesses, and manages social risks and opportunities, including human rights, labor practices, community engagement, and customer relations. This includes examining factors such as diversity and inclusion, employee health and safety, and stakeholder engagement, among others. 

The questions in this Pillar are organized into five main sections:

  1. General
  2. Workers
  3. Employees
  4. Consumers
  5. Communities