1. General

What is the Adoption Tool?

The Higg Adoption Tool is an online tool that helps you manage your adoption cycle for Higg Facility Modules (FEM & FSLM) and the Higg Brand & Retail Module (BRM).

The tool is designed to assist you with the tasks involved in managing Higg Index adoption efforts with your value chain partners, providing visibility to module completion progress, verification status, Higg account data, and share request status. Access to this data in one place makes it easier to monitor adoption progress and allows you to better target your engagement with your value chain partners, ultimately helping you and your team achieve higher adoption rates.

 

Is onboarding mandatory? Why?

Onboarding is mandatory before the tool is activated in your account, to ensure users have the most training and knowledge from the start. This will maximize your use of the tool and help you to manage your adoption cadence more effectively.

To complete onboarding, you must attend one of our monthly Adoption Tool training webinars or view recording of the session and complete a short quiz. To view the schedule of upcoming training, please check our calendar here or access the recording and quiz here.

 

What does adoption mean?

Adoption is the process by which your suppliers and factories accept use of the Higg Facility Modules. The adoption rate is measured by the percentage of your suppliers and factories that complete and share modules. In the case of the Higg BRM, adoption relates to the number of brands and retailers that use the assessment.

 

What is a cadence?

A cadence on the adoption tool is a grouping mechanism defined by both Higg module type and time, that enables you to track the module adoption (i.e. FEM, FSLM, or BRM) by specified facilities or brands. Users will see a set of default cadences on their Adoption Tool dashboard, one per module type. These default cadences mostly align with the SAC’s reporting timeline requirements. For example, the default cadence for Higg FEM 2019 has a start date of Nov 1, 2019 and an end date of Aug 14, 2020. Once you invite facilities to this cadence, you will then be able to track and monitor the Higg FEM adoption status for these facilities.

Expanded, and Advanced service accounts have the ability to use multiple cadences per module, customized to your specific business needs.

 

How does the tool help manage a cadence?

The tool gives you one place to quickly and easily view the adoption status of modules by specified groups of facility accounts or brand accounts on the Higg platform, throughout the adoption cycle. Because the tool tracks real-time status of each module, it allows you to take timely action on the most current data. Additionally, inviting a facility or brand account to a cadence initiates an automatic module share request that is sent to the invitee’s account.

 

What do the module status abbreviations mean?

  • No Module – No module has been purchased
  • Module Acquired – Module has been purchased
  • ASI – In Progress
  • ASC – Self Assessment Completed
  • Verification Purchased – Self Assessment Completed & purchased verification
  • VRP – Verification In Progress
  • VRC – Verification Complete
  • VRD – Verification Disputed
  • VRF – Verification Finalized
  • VRE – Verification Edit (if anything needs editing, a facility can apply for VRE)
  • VRQ – Verification Quality Check
  • VRI – Verification Invalidated (may occur if the facility disputes the verification and the VOO agrees with them)
  • ASD – Assessment Deleted

2. Default Cadences

What are Default Cadences?

Users will see a set of default cadences on their Adoption Tool dashboard, one per module type.These default cadences mostly align with the SAC’s reporting timeline requirements. For example, the default cadence for Higg FEM 2019 has a start date of Nov 1, 2019 and an end date of Aug 14, 2020. Once you invite facilities to this cadence, you will then be able to track and monitor the Higg FEM adoption status for these facilities.

Expanded, and Advanced service accounts have the ability to use multiple cadences per module, customized to your specific business needs.

 

How is the default Higg Facility Environmental Module (FEM) cadence end date (April 30th) determined?

The April 30th deadline is something that had been evaluated and discussed at great length at the SAC through the Facilities Advisory Council. It is not a Higg Co requirement, but it was set by the SAC. The purpose of this is to align industry requirements around a common deadline. Over the last couple years, many members had implemented deadlines that were earlier than April (some as early as end of Feb, many in March) and the April deadline was an industry wide effort to come up with a compromise so that facilities weren’t facing different deadlines for publishing their FEM scores. Our experience is that facilities are easily able to post by this deadline. Many of the facilities who have used Higg in the past have used our “rollover” feature to copy over last year’s information and only update the new information. Those who do use this feature find it is very quick to update their modules.

 

When will the Default Higg FEM 2020 cadence become available on my Adoption Tool dashboard?

The new Default Higg FEM 2020 cadence will be available in the Adoption Tool on November 20th, 2020. It will have an end date of April 30,2021

3. Manage Your Cadence

Which type of file should I use to upload accounts in bulk to each cadence?

For Essentials-level access, please use the CSV template available in the tool or link here.

For Expanded, Advanced or Custom-level access, refer to the Higg Customer Success team.

A CSV file is the only file type that is accepted. You can download the CSV Upload Format from the tool. You may find more information in the Add Accounts to Cadence section.

 

Can we use the facility or brand name to find a Higg account match and send a cadence invite?

Yes. If you’re using the bulk import method, you can include the company name in your CSV import file. When you upload the file, the system performs a wildcard substring search using the company names provided in the file, to look for potential account matches.

You may also use the individual Search Accounts feature, by typing in the company name, partial company name, or Higg/Account ID in the search box, then selecting an account from the search results, and adding it to cadence from there.

You may find more information in the Add Accounts to Cadence section.

 

I cannot locate the page to invite accounts to a cadence. Where can this be found?

From your adoption dashboard, select a cadence by clicking on the cadence name in blue. This will take you to the Cadence Details page for the selected cadence. Once there, you will see a button labeled “Add Accounts to Cadence“. Once you click it, you will be taken to the page where you can select to either add accounts in bulk or search for individual accounts to add.

You may find more information in the Add Accounts to Cadence section.

 

If I add an account to a cadence, can I automatically see their module data?

You can immediately see the module completion status(i.e. Module Acquired, ASC, VRF, etc.) for each account that you’ve added to a cadence. But module data (responses) cannot be viewed until the account accepts your module share request. The act of adding accounts to a module adoption cadence only gives you visibility to track module status. When an account is added to a cadence, they are notified and sent a request to share their module with your account.

 

How do I remove an account that was incorrectly matched or needs to be removed from a cadence for other reasons?

On the bottom of each Cadence Details page, there is a table that displays a list of accounts in the cadence. Search for the account you wish to remove using either Higg ID or Account Name. Once you find it, check the box to the left of the account and click the blue Actions button. From the Actions dropdown, select Remove from cadence and click Apply.

You may find more information in the Remove Accounts section.

 

How do I move an account from one cadence to another cadence?

This feature is only available to Expanded, Advanced and Custom service level accounts. On the bottom of each Cadence Details page, there is a table that displays a list of accounts in the cadence. Search for the account you wish to move using either Higg ID or Account Name. Once you find it, check the box to the left of the account and click the blue Actions button. From the Actions dropdown, select Move to another cadence and click Apply. Follow the prompts to confirm the action.

You may find more information in the Move to Another Cadence section.

 

If I remove accounts from a cadence, are they also removed from my account’s FEM modules page?

No you will have to update that separately. If you remove an account from an adoption cadence and the account has not yet accepted your share request, you can go to your modules pages and cancel the share request (under Modules Requested). If the account has already accepted your module share request, you cannot remove it from your page.

4. Service Levels

I am an SAC member with an account that has the Essentials level access on Higg.org, but I do not see the Adoption Tool when I log in. Why is that?

Onboarding is mandatory before the tool is activated in your account, to ensure users have the most training and knowledge from the start.  This will maximize your use of the tool and help you to manage your adoption cadence more effectively. At least one user from your account must either attend a live onboarding session, or watch a recorded webinar session.

Please find more information on Adoption Tool onboarding here.

Please find more information on Higg Service Plans here.

 

top
X